What is https://www.singremit.com/?
https://www.singremit.com/ is the remittance website by GCC Exchange, that allows you to make international money transfers online. We offer you competitive exchange rates, low transfer fees, quick processing, enhanced security, and a friendly customer service team through the online money transfer service. You can also search for our mobile app - GCC Exchange in Google Play & App Store.
Why should I choose https://www.singremit.com/?
- Great Exchange Rates, Easy Usability, Convenience & Security.
- User-friendly website.
- Email and SMS notification.
Can I trust this website?
Your safety is our top priority. If you have any concerns and want to check that it’s really GCC Exchange you’re communicating with, feel free to connect with our support team @ 600 522 049 or email us at webtt@gccexchange.com | customercare@gccexchange.com
How does this service work?
- Money transfers on GCC Exchange Mobile App and Web Portal are smooth and hassle free.
- Get registered on the APP via Singpass or Manual Sign Up.
- We recommend getting registered via Singpass so that you can avoid visiting any of our branches and start sending money instantly.
- Once registered, add your beneficiary.
- Set the amount to be sent and verify the details.
- Choose your preferred payment method.
- Submit the transaction.
- The beneficiary receives the payment.
How can I download the GCC Exchange Mobile app?
You can download the GCC Exchange mobile app by clicking the below link: https://gccexchange.com/appdownload Note: We strongly recommend downloading GCC Exchange Mobile App from Play Store and App Store only. Downloading this app from 3rd party websites will put you in risk.
What do I do if I lose/forget my password?
- Login using GCC Exchange Mobile App or Web Portal.
- Tap on "Log In".
- Tap on the "Forgot Password" button seen on the screen.
- Enter your NRIC / FIN ID Number and Registered mobile number and tap on "Submit".
- OTP will be sent to the registered mobile number.
- Enter the 6-digit OTP and tap on "Verify & Continue".
- Enter your new Password twice as prompted. (Please note password must between 8 to 32 alphanumeric characters with 1 special character (@#$%&*_!)).
- Once the above step is completed, you have successfully reset your password.
How can I change my Password?
- Login using GCC Exchange Mobile App or Web Portal.
- Tap on "Change Password" and continue.
- Enter your Current Password.
- Enter the New Password twice as prompted (Please note password must between 8 to 32 alphanumeric characters with 1 special character (@#$%&*_!)).
- Tap on "Submit".
- The password is now successfully changed.
What do I do if I lose/forget my PIN?
- Login using GCC Exchange Mobile App or Web Portal.
- Tap on the "Forgot PIN" button.
- OTP will be sent to the registered Mobile Number/ Email ID.
- Enter the 6-digit OTP and tap on "Verify & Continue.
- Enter your new 4-digit PIN twice as prompted.
- Once the above step is completed, you have successfully set up your New PIN.
I've lost my phone. How do I set up the GCCE App on my new phone?
- Download the GCCE Mobile APP.
- If you know the login credentials / you may directly sign in.
- If you forgot the credentials / use the forgot password option and reset the PW.
- If your login mode is Singpass, you may log in using your Singpass too.
How can I update my mobile number to a new one?
If you have access to the existing mobile number
- Click on update mobile number.
- Enter the existing mobile number & enter the OTP received on the existing number.
- Enter a new mobile number & enter the OTP received on the new number.
- Click on submit - the new number is updated in your profile.
- You can do the transaction once the AML department activates your profile after necessary verification.
If you have don't have access to the existing mobile number
- Visit your nearest branch with EID.
- Submit the mobile number update form available at the branch.
- Branch team will update your number with OTP .
How do I set a rate alert?
Rate alert is a facility by virtue of which customers will be alerted through Email/SMS once the exchange rate touches the defined value. Click ‘Set Alert’ on the home page in the rate calculator to set the preferred exchange rate. Enter your Name, Email ID, Mobile number, and preferred rate. Check the alert type as Email/SMS and click on ‘Set Alert’. An Email/SMS will be triggered once the exchange rate touches the preferred rate set by the customer.
What is a Promo Code? How do I use it?
GCCE Exchange provides various discounts and promotional offers. The code may be used to avail the discount. Remember to enter the code in the ‘Promo Code’ field to avail the benefit.
My promo code is not working, what do I do?
Promo codes usually have an expiry period, the duration of which is decided by GCC Exchange. Also, these codes can’t be reused. In most cases, the promo code has either expired or is no longer valid. For further assistance contact the customer service team.
What are your security measures?
GCC Exchange uses the latest 128-bit Secured Socket Layer (SSL) encryption technology, the protocol used by all responsible websites on the internet and prevents any unauthorized person from accessing your account details. https://www.singremit.com/ at regular intervals, is monitored by Norton Secured- Powered by VERISIGN, and is PKI-enabled. We also keep your information safe and confidential as mentioned in the privacy policy.
How can I locate the nearest branch?
Check out our branch locator (Click here: https://www.gccexchange.sg/our-branches)
Who is eligible to use GCC Exchange Online Remittance Service?
Any individual above the age of 21 and a resident of Singapore.
How to Register and Complete eKYC with Singpass? (Most Recommended)
- Download GCC Exchange Mobile App from Play Store / App Store.
- Open the app and tap on the ‘Sign-up’ button on the right top.
- Then tap on ‘Sign up with Singpass’.
- Screen will take you to Singpass APP, confirm the login request from GCC Exchange Mobile App. (Singpass must be verified, and NRIC / FIN ID and residence VISA must be available).
- Provide a valid Singpass PIN or Face ID or Fingerprint.
- You will be redirected to the GCC Exchange Mobile APP Document sharing page, and read the guidelines displayed on the page.
- Tap on ‘Continue with Singpass’’.
- You will be redirected to Singpass APP for sharing the requested documents.
- Click Enable to share information and tap on allow document sharing and provide Singpass PIN/ Face ID or fingerprint.
- You will be redirected to the GCC Exchange Mobile App.
- Cross-check the displayed data fetched from Singpass, fill the additional details required. Read and accept our Terms and Conditions.
- Tap on ‘confirm’, Done! Your profile is created successfully with KYC verified.
How to Register using GCC Exchange Mobile App?
- Download GCC Exchange Mobile App from Play Store / App Store.
- Open the app and tap on the ‘Sign-Up’ button on the right top
- Provide the requested details as per your NRIC / FIN ID.
- Read and accept the Terms and Conditions.
- Tap on ‘Confirm.
- Set PIN for future login to GCC Exchange Mobile App.
- Registration completed and you are Logged in Successfully.
- Click on ‘Create profile’ and enter all the mandatory fields.
- Verify Your Mobile number and Email (OTP will be send to the registered Mobile number and Email ID).
- Complete the KYC either by visiting the branch with valid NRIC / FIN ID or by e-KYC using Singpass
- Once KYC is verified, you can start sending money.
What type of document do you accept to verify my identity?
Only a valid NRIC / FIN ID can be used to verify your identity. Please carry your original NRIC / FIN ID for verification purposes.
What types of documents are required to initiate my Online Transfers?
NRIC / FIN ID and Online Service Agreement (accept the T&C) are now mandatory to initiate transactions. You must be in the UAE to use the application.
How do I get my customer number(Registration Number)?
- Login using GCC Exchange Mobile App or Web Portal.
- Go to "My Profile".
- You will find your Customer Number / Registration No.
What does activation of account mean?
To ensure the security of your account, we need to know who you are, and we activate your account only once your KYC (Know Your Customer) and AML (Anti Money Laundering) requirement checks are met.
- Activation Process for New customer:We recommend you to Sign Up and register with GCCE using Singpass. By this method, you will be able to share the required documents (Emirates ID and Residence VISA) with us via Singpass, and a branch visit is not required. OR After registering on the website/app, please walk into any GCC Exchange branch with a valid Emirates ID. It will take just 2 minutes for our branch staff to verify your ID. Your account will then be instantly activated for online transactions.
- Activation Process for Existing GCC Exchange branch customer:After registering on the website/app, if you get a message to complete your KYC, you are required to walk into any GCC Exchange branch with your Emirates ID for your KYC verification. Customers whose KYC is already completed & is active, do not need to do this step and can directly use the online service. After providing the required details your account will be activated for online transactions.
Can I have more than 1 Online Account?
Your Email, mobile number, and Emirates ID are unique to our account. You can only create 1 account using these.
Why my Profile has been Deactivated?
Your Profile is deactivated because you were inactive for the past 180 days. To keep it active you must create one successful transaction once your profile is activated. Also, when we observe that He/ She has created lot of TT Cancellation Request (Dummy/Void Entries) and are not adhering to our online remittance policies/guidelines, we tend to Deactivate the profiles.
Can I Activate my Profile Once Again?
If you wish to activate your profile, please write an email at webtt@gccexchange.com We will revert to you with a solution.
Who is a Beneficiary? How can I add one?
A Beneficiary is the Recipient of the amount sent by you. A recipient can be your spouse, relative, friend, etc. You can also be a self-recipient when you send money to your own account.
How to Add New Beneficiary (Website/ Mobile App)
Bank Transfer:
- Open GCC Exchange Mobile App or log in to Website.
- Tap on the Beneficiaries Tab on the bottom menu, then tap on Add New Beneficiary.
- Choose the delivery mode BANK from the popup.
- Select the receiving country.
- Choose the Recipient options from the popup.
- Enter the Beneficiary and Bank details.
- You can search the Bank details by providing the IFSC code or Search Tab.
- Add beneficiary contact details and tap on next.
- Check and Confirm the Provided details.
- Enter the OTP sent to the registered mobile number or email ID.
- Done! Beneficiary created successfully.
CASH Pickup:
- Open GCC Exchange Mobile App or log in to Website Portal.
- Tap on the Beneficiaries Tab on the bottom menu, then tap on Add New Beneficiary.
- Choose the delivery mode CASH from the popup.
- Select the receiving country.
- Choose the Recipient options from the popup.
- Enter the Beneficiary name, city, and payout branch and tap on next.
- Add beneficiary contact details and tap on next.
- Check for the Provided details and tap on confirm.
- Provide the OTP send to the registered mobile number or email ID.
- Done! Beneficiary created successfully.
How Can I view or disable a Beneficiary?
To view or disable a Beneficiary.
- Login to your account.
- Click on ‘My Beneficiary’.
- Click on View or Disable.
I do not have all details of the recipient’s bank details.
Some details are mandatory to process the transactions. Missing details can lead to transaction rejection. Please fill in all the details carefully to avoid any inconvenience.
What are the payment options available?
GCC Exchange provides various payment options.
- Net Banking
- Wire Transfer
- Pay at the Branch
- Debit Card
- Pay using GCC Exchange WPS Card
My bank is not available in the net banking bank list. Why is that?
If you don’t find your local payment bank, then either your bank does not participate in UAE Central Bank’s Payment Gateway system, or you haven’t saved your local payment bank details with us. To save your payment bank details, click on Add a bank account from the menu option.
My account was debited but my transaction status is incomplete. What do I do?
In most cases, the transaction would be unsuccessful. Your bank will refund the amount back to your account. In case of any delays in the refund, please check with your bank’s customer service or cash management team.
Note: Please check with your bank or GCC Exchange customer service before you initiate an immediate second transaction.
How soon should I transfer the funds to GCC Exchange to complete the transfer? (For payment option ‘Wire Transfer’)
The transfer should be done within 4 hours after completing the transaction on the GCC Exchange website/ Mobile App. Unpaid transactions will be canceled automatically after 4 hours.
Where can I locate the transaction reference number?
The reference number is mentioned in the transaction receipt sent via SMS and your registered email address. The ‘reference number’ (Ref No) is the tracking number that can be used at the GCCE end for tracking. Transaction Number or TT Number can be used to track the transaction at the receiving end. For Cash Pick Ups TT Number will be used for payment collection at the cash pick-up location.
Can I track the status of my transaction?
Yes. Use the transaction tracker tool available in the left-hand side menu to check the status of the transaction. Details can be retrieved using transaction reference/GTN number.
How long does it take to receive the money?
At GCC Exchange your transfers are our commitment. We disperse the money as soon as possible with every intention of early credit. Most transfers are credited within not more than 2 or 3 business days. It depends mostly on the country selected, delivery option and mode of payment selected.
Important: A few things that may affect the process such as-
- Delay in receiving payment from your end.
- Recipient bank holidays/national holidays/difference in time zone/delivery hours.
- Additional information request to meet requirements of regulatory body or your financial institution or your recipient bank for your security.
- Payment network’s processing hours.
- Erroneous recipient details.
Will I get confirmation from GCC Exchange when my transfer is successful?
You will receive an SMS confirmation when the amount is successfully credited to the Recipient.
Can I cancel a transaction?
Cancellation / Deletion of a transaction is not permitted. However, in the following situations, cancellation and refund will be permitted at prevalent rates with applicable cancellation charges.
To cancel a transaction, send an email to customer service from your registered email address. The transaction can be canceled only if the amount has not been credited to the Recipient.
The cancellation policy will operate owing to requests made and the sole discretion of transaction cancellation rests with GCC Exchange. Cancellation charges and rate adjustments would also apply for any cancellations.
My bank account got debited but the transaction is not processed. What do I do?
Once your account is debited it takes few hours to get processed. Once processed, the transaction will be sent out to the receiving bank. If the transaction is still not processed, then contact our customer support team.
Toll-free number – 600 522049
Email – webtt@gccexchange.com | customercare@gccexchange.com
How much money can I send online?
We have set some limits on the amount of money you can send from your account to ensure the safety of your account. Please note the same below -
- Per day transaction limit - SGD 500,000 (Per transaction 199,999 SGD).
- Maximum number of transactions allowed per day – 12 transactions.
- Annual Limit – is based on the source of income (Salary / Business).
- During the initial 12 Hours from registration / new beneficiary / modified beneficiary, only up to 3,500 SGD can be transferred.
Important Note: For high-value transactions, proof of income/source of funds will be mandatory as part of the local regulations. (If exceeds the cumulative value of SGD55,000.00 in a span of 3 months)
What is the maximum amount I can send online?
You can send up to 500,000 SGD per day (Per transaction 199,999 SGD). If the transaction amount goes above 55,000 SGD, then those customers will have to provide us with the Source of funds,
The source of Funds can be in the form of Bank statements or Loan documents. For any clarification, you may get in touch with our Support Team.
What are the charges for sending money online?
GCC Exchange charges a nominal transaction fee depending on the recipient country and payout service.
What if I have a problem?
Feel free to write to us on webtt@gccexchange.com or call us on 600 522049 | WhatsApp: +971-56-506 7589
What is the exchange rate?
Different countries have their own currency. In any money transfer or foreign exchange transaction, there is a domestic currency and a foreign currency which will have different values. The difference between these two rates will have an impact on the money you send or receive.
Where do I find the exchange rates?
Please visit our foreign exchange page https://www.gccexchange.com/uae-currency-exchange-rates or check our exchange rate calculator on our Mobile App.
Are the exchange rates the same every day?
No, the exchange rates are dynamic.
- Rates are indicative and subject to change. Contact our nearest branch or check our Mobile App for the latest rates.
Where can I send money?
GCC Exchange online offers money transfers to more than 190 countries. You can choose a destination country while adding the Recipient on the send money page. The available receiving options (e.g., bank deposit/cash pickup/mobile wallet, etc.) vary depending on the country you are sending to.
What is GCC Remit?
GCC Remit is an Instant Money Transfer Operator in the world. It enables cash pickup money transfer service for GCC Exchange. The Recipient can collect cash from any of the 100,000 locations by presenting his ID and transaction reference number.
What is anywhere payout?
Anywhere payout is a unique feature where the sender does not need to specify the collection location. Instead, the recipient can collect cash from any of the GCC Remit agents by presenting the GTN number and ID. This facility is available in most countries powered by GCC Remit.
