Please read these Terms and Conditions carefully before using this application/web portal. By clicking accept, you agree and understand that you have read, understood, and acknowledged these terms and conditions. Other terms and conditions may be applicable to certain products, services or offers made available on the app/web portal, if there is any conflict or inconsistency between the terms and conditions, those specific terms will prevail to the extent of those products, services, or offers. For your future reference, you can review these Terms and Conditions on our website, https://www.gccexchange.sg

Definitions and Terminologies

The following words and phrases have the meaning set out below unless the context indicates otherwise:

KYC – know your customer (KYC) refers to due diligence activities conducted by GCC Exchange as per regulatory requirements to ascertain the relevant information of the customer/sender.

General Terms & Conditions

GCC Exchange has developed an internet-based money transfer platform, enabling its customers to undertake online remittances via the website and mobile application. GCC Exchange is the sole owner of this mobile application and the website https://www.gccexchange.sg

Whereas “We/Our” means GCC Exchange and “You/Yourself/User/Customer” means the registered customer of GCC Exchange.

These terms and conditions govern the terms under which you may use the website and our mobile app, and the services associated with it (Terms and Conditions with respect to different services provided on the website and mobile app are dealt separately but are read in conjunction with the General Terms and Conditions for online transfer). By accessing/registering with and using the services, you agree to be bound by the terms of the Terms and Conditions. If you do not wish to be bound by the Terms and Conditions, you may not access, register with, or use the services.

Terms & Conditions may change from time to time and GCC Exchange reserves the right to amend the terms & conditions fully or partially at its own sole discretion at any time.

For each transaction request, transfer rate, service fee, and VAT charges will be applicable and displayed at the time of initiating a transaction. It is understood that you have agreed to the applicable rate &charges for the transaction.

Customer Obligations

As a condition of use, you hereby agree not to use our online remittance applications for any purpose that is illegal or prohibited by the law any other purposes not reasonably intended by GCC Exchange. You also agree not to use our online application to:

• Activation of users for conducting online transactions is subject to GCC Exchange internal policies, in line with local and international AML/CFT laws and regulations. Application for activation of the mobile app user registration may be rejected due to insufficient/inaccurate information/documents, and matters related to AML Compliance Policies and Procedures. All subsequent changes in the profile of the customer are subject to enhanced verification and approval.

Registering using Singpass

As the official digital identity of a resident in the Singapore and accepted by the regulatory bodies, Singpass is allowed as a means of registering on GCC Exchange Mobile app. In order to register with Singpasse, the profile has to be a verified account (i.e. has completed a biometric verification on kiosks approved by Singpasse or via face recognition on the Singpasse app). Any requests originating from a login triggered by Singpasse is considered to be made by the Singpasse account holder.

Login Credentials

• You can obtain your initial profile verification details (Customer Code/UIN, Loyalty Card No), which will be required while activation of your profile via the online remittance portal
• By entering the above information along with your registered mobile number, you could set up your login credentials and register for accessing the online website or mobile app to start the
• Multi-level user control has been implemented through OTP (One Time Password) at different levels to ensure control on access and activity on the online application
• User is responsible for the confidentiality and use of your login credentials and OTP. You must not share the login credentials and OTP to anyone. User would be responsible for all the activities conducted under their account and must ensure the safety of such credentials at all times
• User agree to notify GCC Exchange immediately in case of any unauthorized use of their account, any other breach of security or any unusual activity identified in their account
• Login credentials should be changed at periodic intervals to protect from fraud attempt.

Features of the GCC Exchange app

GCC Exchange application offers various services and features, not limited to those listed below. GCC Exchange reserves all the rights to make changes to the services and features at any time without prior notice or consent from you, for the latest features, you are advised to check the app.

• Send local and international remittance
• View your transaction history
• View your transaction status
• Take part in exclusive promotions
• Check our rates for remittance
• Set notification for your desired rate
• Locate GCC Exchange branches

GCC Exchange Obligations

• GCC Exchange will register your profile only after verifying your identity as per our onboarding policy.
• GCC Exchange will under no circumstances be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. It is your responsibility to safeguard your login credentials and devices in order to protect yourself.
• GCC Exchange will take all possible efforts to resolve any matters arises for services with the concerned service provider. We have no liability as an agent towards any related services. The correspondent service providers will be fully liable for the completion of its service in accordance with its terms and conditions.
• You agree that we shall not be responsible for any delay/ failure to execute or wrong execution of your remittance request, whether caused due to incorrect information provided by you or by acts of omission by any intermediary bank, war, riots, political or natural disaster, governmental or court orders, or any other similar circumstances. We do not warranty the functionality of the remittance facility, or the accuracy, adequacy or completeness of any information related thereto.
• The time frame for the transaction to reach the beneficiary account will depend upon the standard turnaround time as set by the beneficiary bank. If there is a delay in delivering the funds to the beneficiary due to unforeseen circumstances, you cannot hold GCC Exchange responsible. GCC Exchange provides no guarantee to the registered user (you) on the timelines mentioned in any way. The information, material, suggestions, displayed on the website are termed as content and we undertake no responsibility for any mistakes, omissions, inaccuracies, interruption, typographical errors, and incomplete transmission etc.

Fund Transfer

• You agree that all the payments made against the remittances are transferred from your own personal account only. GCC Exchange does not accept any payments made through third-party accounts; and if found any, GCC Exchange reserves the right to cancel such transactions and also restrict the customer from any future online transactions.
• Transaction once successfully submitted by the customer will be executed by the GCC Exchange when the payment is cited to the respective bank accounts of GCC Exchange
• You agree to defend, indemnify and held harmless GCC Exchange, and their directors, employees, contractors, and agents from and against any and all claims, causes of action, damages, obligations, losses, liabilities, costs or debt, and expenses (including attorneys' fees and costs) and all amounts paid in a settlement arising from or relating to the use of the website and mobile application but not limited to delays, delivery failures, and mistakes, as well as force majeure events or any other circumstances beyond our control.
• You agree to accept all the charges and deductions that the intermediary bank or your beneficiary bank is charging against each remittance.
• It is acknowledged by you that the payment gateway systems, internet transfer, and correspondent/agent transfer depend on various electronic devices/ technology channels and there may arise possibilities of delays and snags in receipt/transmission of transactions.
• Any refund or cancellation of the transactions will be subject to the deduction of regular charges, taxes, back-end charges, and settlement of any rate differences, if applicable.
• Refunds against the transaction to the sender will be provided only when we receive confirmation from the correspondent service provider or agent.
• It is mandatory for you to visit the branch (where your profile is registered) in order to claim the refund amount.
• Sender will only use the service to send money to the beneficiary or pay the utility bills that is related to the sender and not to pay for any third parties. You acknowledge that GCC Exchange has the right to reject such transactions which is misused in furtherance of fraudulent, illegal, or prohibited activities.
• GCC Exchange process all the transactions as per regulations and other local & international federal laws.

Security

The user ensures the device used for accessing GCC Exchange online remittance website or mobile application is free from any malware, virus, Trojan, and other computer/internet contaminants. VPN usage is also strictly prohibited.

Privacy & Data Protection

GCC Exchange gives utmost importance to the privacy and protection of customer data and transaction details. In the course of serving its customers, GCC Exchange receives, stores, and transmits to customers (your) information that is sensitive. Information like the customer's name, email ID, telephone number, and account-related data are taken from customers by GCC Exchange to give services. All the details will be fully kept confidential by GCC Exchange possible and consistent with the law. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Third-party links Occasionally, at our discretion, we may include or offer third-party products or services on our website and mobile application. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. We may collect your personal identification information with all personal details from you in a variety of ways, including but not limited to when you visit our branch and in connection with other activities, services, features or resources we make available on our site and mobile application and also any additional data that we are required by the law or by the requirement of our correspondent service provider or agents. Users allow GCC Exchange to record user personal details and transaction details in the system for our KYC/due diligence purpose. Our website and mobile application is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular ‘Malware Scanning’. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We have also implemented variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All payment transactions are processed through a gateway provider and are not stored or processed on our servers. We may collect non-personal identification information about you whenever you interact with our site and mobile application. Non-personal identification information may include the browser name, the type of computer, mobile device id, mobile operating system and technical information about your means of connection to our site and mobile application, such as the operating system and the Internet service providers utilized and other similar information. GCC Exchange collects and may use your personal information for the following purposes:

• To send periodic emails/SMS: The email address you provide will only be used to send you information and updates pertaining to your activities and alerts. It may also be used to respond to your enquiries and/or other requests or questions. If you decide to opt-in to our mailing list, you will receive emails that may include our news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our site/mobile application
• To administer a content, promotion, survey or other site features- To send your information you agreed to receive about topics we think will be of interest to you.
• To process transactions: We may use the information you provide about yourself when creating a transaction or any other activity. We do not share this information with outside parties except to the extent necessary to provide the service
• To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you
• To personalize your experience: We may use information in the aggregate to understand how our customers as a group use the services and resources provided on our site
• To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs Our site and mobile application may use "cookies" to enhance your browsing experience. Your web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still submit transaction request.

Disclaimer

The www.gccexchange.sg website (the "Site") and mobile application is an online remittance service portal provided by GCC Exchange, subject to your compliance with the terms and conditions. Please read this document carefully before accessing or using the site and or our mobile application. By accessing or using the site or our mobile application, you agree to be bound by the terms and conditions. If you do not wish to be bound by these terms and conditions, you may not access or use the site and our mobile application. Access and usage of our site and mobile application, usage and the facilities are entirely at the risk of the registered user (you). If www.gccexchange.sg or mobile application is unable to complete the disbursement of the remittance payment to the beneficiary because of the incorrect account information provided, such as wrong or misspelled name, address, name of the bank, bank account number, or any other incorrect information, the registered user will be liable for any costs, fees, expenses and losses that our online remittance application would experience in returning the remittance payment, such as processing costs, losses arising due to exchange rate fluctuations, service charges, and exchange commissions. GCC Exchange does not warrant that it is immune from hacking and unauthorized access that may impair the working of the website, even though our application adopts high-security measures which are considered appropriate the registered user (you) agrees to be bound by the content of this disclaimer as it may be amended by GCC Exchange from time to time.

Changes to this Privacy Policy

GCC Exchange has the discretion to update the entire or a part of its Terms & Conditions at any time. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Indemnity

It is your responsibility to ensure that you periodically update yourself on every occasion of your access or use of the service to review the Terms and Conditions for any updates. Unless otherwise specified by us, all such modifications in the Terms and Conditions shall take effect automatically and be binding on and from the day of such modification. By continuing to access or use of the service, you will be deemed to have agreed to accept and be bound by all the Terms and Conditions. By accessing the service, you irrevocably authorize us to access all information you have provided on the website and mobile app. All information will be governed by the privacy policies of GCC Exchange. We shall be responsible for all personal information provided to us and will deal with such information in accordance with our privacy policy You agree to defend, indemnify and hold harmless GCC Exchange, its subsidiaries and affiliated companies, GCC Exchange may assume the exclusive defense and control of any matter for which you have agreed to indemnify the GCC Exchange, and you agree to assist and cooperate in the defense or settlement of any such matters

Termination

You can terminate your profile activation from our online remittance applications by visiting any of our branches along with a valid Emirates ID and submitting your request. Such termination will result in the deactivation of your accessibility to our online applications. Terminations are confirmed immediately, and you shall not be able to access it thereafter. However, in the future if you need to activate your profile, you can simply do that by following the profile activation procedure GCC Exchange reserves the right to terminate your access from online remittance applications at its own sole discretion at any time.

Complaints

If you have any questions, queries, complaints or any suggestions, please contact us at webtt@gccexchange.com or Call Us on 600522049 | 97156 5067589 GCC Exchange reserves the right to investigate complaints regarding the use of digital channels or reported violation of these terms and to take any action deemed appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, the appropriate authorities or regulators, and disclosing any information necessary or appropriate to such officials, authorities or regulators, whether located in the Singapore or outside the Singapore.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the federal laws of the Singapore and the laws as applicable in the Emirate of Dubai and you irrevocably submit to the exclusive jurisdiction of the Dubai courts.

Acceptance of Terms and Conditions

By ticking “I agree with the above-mentioned Terms and Conditions” you are signing these Terms and Conditions electronically. You provide your consent to be legally bound by the Terms and Conditions and also to provide your undertaking and approval to obtain and disclose information about you as per the terms and conditions. You agree that your eSignature* is the legal equivalent of your handwritten signature recognized before all authorities and bank documents whether located in the Singapore or outside of the Singapore.

*Electronic Signature (referred to as ‘eSignature’) shall have the meaning ascribed under Federal Law No. (1) of 2006 On Electronic Commerce and Transactions or its subsequent amendments thereto. The following terms and conditions apply to your use of eSignature across the application/platform.

You further agree that your use of a keypad, mouse, or other devices to select an item, button, icon, or similar act/action, or to otherwise provide GCC Exchange, or in accessing or making any transaction regarding any agreement, acknowledgment, consent, disclosures or conditions, with GCC Exchange or a third party using GCC Exchange system, constitutes your signature, acceptance, and agreement as if it was actually signed by you with a pen in writing.

You also agree that no certification authority or other third-party verification is necessary to validate your eSignature and that the lack of such certification or third-party verification will not in any way affect the enforceability of your eSignature or any resulting contract between you and GCC Exchange.

Do not agree until you have read the above Terms and Conditions

By my agreement below, I confirm that I have read, fully understand, and accept all terms of the above Terms and Conditions.

Please note that your agreement will be accepted as the electronic equivalent to a handwritten signature and/or as an electronic signature as may be permitted under/by any applicable law.

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